Privacy Policy

Last updated: 12 July 2026

1. Data Controller

SKIndividual Ky

Business ID: 1901342-6

Email: info@soulmates.fi

Phone: +358405611277

Website: www.soulmates.fi

2. Register Name

Customer Register of SKIndividual Ky.

3. Purpose of Processing Personal Data

We process personal data for the following purposes:

Managing and confirming appointments
Providing our beauty and aesthetic services
Responding to enquiries
Managing customer relationships
Fulfilling legal obligations
Improving our customer service and website

We do not use personal data for automated decision-making or profiling.

4. Personal Data We Collect

We may collect the following information:

Name
Telephone number
Email address
Appointment details
Information submitted through our contact form
Customer enquiries and feedback
Technical information related to the use of our website, such as IP address, browser type and device information

We only collect personal data that is necessary for providing our services.

5. How We Collect Personal Data

Personal data is collected:

When you book an appointment
When you contact us through our website
By email or telephone
Through the use of our website

6. Appointment Booking

Appointments are managed through the Phorest online booking system.

Personal data provided during the booking process is also processed in accordance with Phorest's own Privacy Policy.

7. Website and Cookies

Our website is hosted on the Wix platform.

The website uses cookies to:

Ensure the website functions correctly
Improve user experience
Enhance website security
Collect anonymous website statistics where applicable

You can manage your cookie preferences through your browser settings or via our cookie banner.

8. Disclosure of Personal Data

We do not sell or disclose personal data to third parties for marketing purposes.

Personal data may be processed by trusted service providers, including:

Wix (website hosting)
Phorest (online booking system)

These service providers process personal data only as necessary to provide their services and in compliance with applicable data protection legislation.

9. International Data Transfers

Some of the services we use may process personal data outside the European Union (EU) or the European Economic Area (EEA).

Where this occurs, appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR).

10. Data Retention

Personal data is retained only for as long as necessary:

To provide our services
To manage customer relationships
To comply with legal and accounting obligations

11. Your Rights

Under the GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data where legally applicable
Request restriction of processing
Object to the processing of your personal data
Withdraw your consent where processing is based on consent
Lodge a complaint with your national data protection authority

12. Data Security

SKIndividual Ky protects personal data using appropriate technical and organisational security measures.

Access to personal data is limited to authorised persons who require it to perform their duties.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legislation or our services.

The latest version will always be available on our website.

Contact Information